Terms and Conditions

Set out below are the business terms in which Elizabeth Harris Medical Cosmetics provides a service to its patients.

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Elizabeth Harris Medical Cosmetics.

1. Appointments

• All appointments require a deposit amount of £25 to be paid in order to make the booking, this is redeemable against the total amount payable for the treatment, as long as the patient adheres to rules set here within the cancelation policy. Please see Cancellation Policy for more information. 
• Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment – we will provide you with those instructions upon booking.
• If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation or changes to your original appointment time/date, within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.  (Please refer to section 3).
• If you do not attend your appointment with no attempt made to let us know, this will result in loss of the deposit amount paid.
• Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge, or a change to your actual desired treatment on the day.
• Courses of treatments: If you are booked in for a course of treatments and you fail to attend one of your scheduled appointments then you may lose the session that you did not attend, and you may not be refunded.
• Elizabeth Harris Medical Cosmetics will endeavour to ensure that your appointment runs on time. However, in the highly unlikely event that we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Elizabeth Harris Medical Cosmetics will be rebooked as soon as convenient for our patient and with no additional cost to the patient.
• Please see Cancellation Policy for more information.

3. Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our available capacity for appointments for all of our patients.

Should you need to cancel or reschedule, we kindly ask that you do this as soon as possible. This can be done by contacting us directly, or by changing your appointment online via your booking confirmation email.  This needs to be done at least 48 hours before your appointment.

 Any cancellation or changes to your appointment date or time within 48 hours of your appointment will result in the loss of your deposit payment. 

• Any changes to your appointment date or time within 48 hours require contacting us directly, as this cannot be done online.
• If you do not attend without prior notice, then you may be asked to pay the full cost of the treatment booked – in order to rebook for further treatment.
• If the treatment was part of a course, you will lose the session that you did not attend, and you will not be refunded.

4. Pricing and payments

• Pricing: Indicative prices are listed online, please refer to pricing on the website or contact us directly to clarify prior to your appointment. Please note that the final price for your individual treatment needs will be clarified in person during your initial consultation and may differ from the indicative pricing on our website. 
• Treatment quotations: where a patient has been given a quote during their consultation, this quote will be honoured for up to 30 days. 
• Card payments: We ask that you make payment via card or contactless payment where possible.

5. Package or Courses of treatment

• Payments: All treatments purchased as a course or package must be paid for in full, either prior to or during the first treatment appointment.
• Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically lost and a new package will need to be purchased.
• Package or course refunds: packages or courses of treatment are only eligible for refund for medical or health reasons – to the extent that the treatment becomes contraindicated.
• Missed appointment:  If you do not attend a scheduled appointment without notice and the the treatment was part of a course you will lose the session that you did not attend, and you will not be refunded.

6. Suitability for treatment

• Treatments are subject to suitability after a full medical consultation. Please note that Elizabeth Harris reserves the right to refuse treatment.
• All patients will complete a medical history form at their first appointment, this is a necessary and integral part of the consultation to ensure that you are suitable for treatment.

• All patients will need to complete a medical history form – this is emailed to you 7 days prior to your appointment.
• Treatment results will vary and are not guaranteed. 
• A comprehensive consent form is completed and signed prior to each treatment.
• It is the patient’s responsibility to ensure that they provide Elizabeth Harris Medical Cosmetics with relevant medical history and medication details prior to each treatment.
• We cannot treat any patients who are under 18, pregnant or breast-feeding.

7. Information

• All patients are required to provide contact details, including address, telephone, and email in order to secure an appointment.
• All information will be treated in the strictest of confidence and protected in accordance with Data Protection legislation.
• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
• You may choose to remove yourself from our mailing list at any time, by unsubscribing.

8. Liability

• Elizabeth Harris Medical Cosmetics will not be liable for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any treatments, products and/or services to the patient.
• Patients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
• It is the patient’s responsibility to ensure that they provide Elizabeth Harris Medical Cosmetics with all relevant medical history and medication details prior to each treatment.
• Elizabeth Harris Medical Cosmetics will not be liable for any damage that occurs as a result of the patients’ failure to disclose such details.
• The patient agrees to comply with all instructions, recommendations and aftercare given to them by, or on behalf of, Elizabeth Harris Medical Cosmetics regarding the care of a treated area.

9. Your right to complain

• Elizabeth Harris Medical Cosmetics endeavours to treat all its patients professionally, compassionately, and fairly.  
• If, however, you have an issue with any matter in relation to your treatment at Elizabeth Harris Medical Cosmetics you are entitled to lodge a formal complaint in writing.
• The member of staff who initially receives the complaint will convey the details to Elizabeth Harris who will confirm receipt within 24 hours.
• If your complaint is treatment-related you will be required to attend an in-clinic appointment with Elizabeth Harris for a full assessment of your concerns. Please note that this is a mandatory step in our complaints process that cannot be bypassed – as a resolution cannot be made without a face-to-face assessment.